A PERVASIVE FOCUS ON QUALITY |
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| Savara Group recognizes that success in even the most lucrative of markets is impossible without a pervasive focus on quality. From top management to customer service representative, quality is the soul and essence of Savara Group’s business. The company plans, buys, sells and manages quality in every aspect of its operations. | This is one example of Savara Group’s fanatical pursuit of quality, which is
essential to the company’s mission. Painstaking
product formulation, extensive test marketing and a
comprehensive product freshness checkpoint system, are
just some of the ways Savara Group ensures the highest
possible levels of customer satisfaction.
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| For example, early in 1996, the company was preparing to release its first shipment of instant coffee when quality managers noticed slight clumping due to excessive moisture. Within hours, the source of the problem was isolated and the re-formulation process was underway. | ||
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